Webinar Insights | Standing Out From the Crowd of Other Agencies

April 26, 2022
0 minute read

When asked why they stand out from the crowd of other web design or development agencies, many owners rattle off a somewhat generic list of benefits, such as great customer service or unique designs. But these features and benefits are common to many agencies. 

How can you truly stand out among competitors in today’s cut-throat web design agency landscape? This article presents some actionable insights from our recent webinar on this topic with leaders from two too-performing agencies, Developmark and TheCamel.co.


Marketing Customer Attraction Rather Than Websites

Obviously, every client coming to you wants a website that looks good and works well for visitors. But from a marketing standpoint, focusing on that alone doesn’t suffice to attract businesses to your agency. A useful mindset shift is to market customer attraction to clients rather than mere websites. After all, most businesses want a website for the purpose of attracting customers. 

To borrow from an old phrase, you need to sell the sizzle, not the steak. And, when looking at the standard agency offering, there is no “sizzle” in just promising to build a functional website for clients. What you need to focus on is selling the meaning of a service. What does a drag and drop website mean to prospective clients?

There is arguably no better meaning to a business than having a website that excels at attracting customers. If you can communicate how the websites you build will achieve that, you’ll get more clients. 

When clients buy website building or design services from you, they’re really buying your mind and your strategy. Yes, the technical foundations are important to get in place, but clients will do business an agency that demonstrates knowledge of the human element of web design, such as building rapport and relationships with the client and helping them connect with customers’ emotions on their websites, all while ensuring their sites look unique.


Using Freud’s Pleasure Principle

Back in the early days of modern psychology, Austrian Sigmund Freud wrote about how the two main motivators in human life are seeking pleasure and avoiding pain. Freud’s writing about this topic became formulated into what’s known as the pleasure principle. 

As an agency, when trying to establish what the “sizzle” is for any client, it’s worth using this principle and asking what brings them pleasure about your services and what difficulties does your agency solve that would be painful to deal with. You can still describe features and benefits, but to really stand out, try and qualify clients by getting to their deepest motivations. And skew towards the pleasure side of this principle. 

Taking an example from the leading agencies that featured on the webinar, a prominent headline on Develomark’s website entices prospective clients with a promise to, “turn your website into a full-time salesperson”. This sentence alone directly speaks to a pleasurable motivation for any business owner looking for design, search, or other Internet marketing services.


The Perennial Sales Process

Even though you’re running a modern agency selling services that didn’t even exist 50 years ago, the actual sales process remains pretty much the same as it’s always been. This is important to get right, especially the three first phases of sales, which are:


  1. Meet and greet — the vital element here is building a good first impression of your agency. Once again, succeeding here doesn’t come from focusing on features and benefits, but from being personable. 
  2. Qualifying — in the qualifying phase, you’ve got to determine whether or not any client is a good fit for what you offer. This is as much about connecting on a personal level as it is finding out their business goals; get to those all important pleasure and pain points.
  3. Demonstrating — the demonstration phase is where it’s fine to focus on features and benefits (e.g. websites being primed for Core Web Vitals without any work from the client’s side) but add a personal slant to this gleaned from previous steps. For example, if the client likes golf, then having their website optimized for Core Web Vitals out of the box means more time practicing their swing.



‘Why Would I Do This Myself?’

A good way to strip the essentials of your messaging down in a way that stands out is to try and get potential clients to ask, “why would I do this myself?’ Convey the professionalism and uniqueness of your web design services to bring clients into a mindset where they wouldn’t think of getting what they want any other way, whether on their own or from an alternative agency. 


When people began first visiting the pyramids in Egypt, they wondered how on Earth it was possible to build such structures. Speculation began percolating that extraterrestrial life must have created such complex designs. When people look at your brand, your websites, and your process, they ideally should feel a degree of incredulity that it’s even possible to provide whatever website service it is for that cost you’re quoting. 


When you take this approach you need to back it up with action. The first site you deliver to any new client should get them thinking, “how in the world did this agency do that at the price level they’ve charged.” You should get business owners’ friends asking who designed their site, because it looks that good. 


The unsexy truth about web design services is that you’ll often just about break even on the initial website, but profitability stems from an ongoing long-term relationship in which businesses buy added-value services from you because the initial impression was so solid.


Closing Thoughts

A final secret sauce to aspire for as a digital agency is to get to Disney levels of service. Study what Disney does and apply that to whatever service you offer, and you won’t go far wrong. And don’t forget to speak to those pleasure and pain points rather than listing features/benefits for whatever clients come to you, whether it’s a local coffee shop wanting to get found in their town or an eCommerce site owner selling an exciting new product.



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By Shawn Davis April 1, 2026
Core Web Vitals aren't new, Google introduced them in 2020 and made them a ranking factor in 2021. But the questions keep coming, because the metrics keep changing and the stakes keep rising. Reddit's SEO communities were still debating their impact as recently as January 2026, and for good reason: most agencies still don't have a clear, repeatable way to measure, diagnose, and fix them for clients. This guide cuts through the noise. Here's what Core Web Vitals actually measure, what good scores look like today, and how to improve them—without needing a dedicated performance engineer on every project. What Core Web Vitals measure Google evaluates three user experience signals to determine whether a page feels fast, stable, and responsive: Largest Contentful Paint (LCP) measures how long it takes for the biggest visible element on a page — usually a hero image or headline — to load. Google considers anything under 2.5 seconds good. Above 4 seconds is poor. Interaction to Next Paint (INP) replaced First Input Delay (FID) in March 2024. Where FID measures the delay before a user's first click is registered, INP tracks the full responsiveness of every interaction across the page session. A good INP score is under 200 milliseconds. Cumulative Layout Shift (CLS) measures visual stability — how much page elements unexpectedly move while content loads. A score below 0.1 is good. Higher scores signal that images, ads, or embeds are pushing content around after load, which frustrates users and tanks conversions. These three metrics are a subset of Google's broader Page Experience signals, which also include HTTPS, safe browsing, and mobile usability. Core Web Vitals are the ones you can most directly control and improve. Why your clients' scores may still be poor Core Web Vitals scores vary dramatically by platform, hosting, and how a site was built. Some of the most common culprits agencies encounter: Heavy above-the-fold content . A homepage with an autoplay video, a full-width image slider, and a chat widget loading simultaneously will fail LCP every time. The browser has to resolve all of those resources before it can paint the largest element. Unstable image dimensions . When an image loads without defined width and height attributes, the browser doesn't reserve space for it. It renders the surrounding text, then jumps it down when the image appears. That jump is CLS. Third-party scripts blocking the main thread . Analytics pixels, ad tags, and live chat tools run on the browser's main thread. When they stack up, every click and tap has to wait in line — driving INP scores up. A single slow third-party script can push an otherwise clean site into "needs improvement" territory. Too many web fonts . Each font family and weight is a separate network request. A page loading four font files before rendering any text will fail LCP, especially on mobile connections. Unoptimized images . JPEGs and PNGs served at full resolution, without compression or modern formats like WebP or AVIF, add unnecessary weight to every page load. How to measure them accurately There are two types of Core Web Vitals data you should be looking at for every client: Lab data comes from tools like Google PageSpeed Insights, Lighthouse, and WebPageTest. It simulates page loads in controlled conditions. Lab data is useful for diagnosing specific issues and testing fixes before you deploy them. Field data (also called Real User Monitoring, or RUM) comes from actual users visiting the site. Google collects this through the Chrome User Experience Report (CrUX) and surfaces it in Search Console and PageSpeed Insights. Field data is what Google actually uses as a ranking signal — and it often looks worse than lab data because it reflects real-world device and connection variability. If your client's site has enough traffic, you'll see field data in Search Console under Core Web Vitals. This is your baseline. Lab data helps you understand why the scores are what they are. For clients with low traffic who don't have enough field data to appear in CrUX, you'll be working primarily with lab scores. Set that expectation early so clients understand that improvements may not immediately show up in Search Console. Practical fixes that move the needle Fix LCP: get the hero image loading first The single most effective LCP improvement is adding fetchpriority="high" to the hero image tag. This tells the browser to prioritize that resource over everything else. If you're using a background CSS image for the hero, switch it to anelement — background images aren't discoverable by the browser's preload scanner. Also check whether your hosting serves images through a CDN with caching. Edge delivery dramatically reduces the time-to-first-byte, which feeds directly into LCP. 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Load chat widgets, analytics, and ad tags asynchronously and after the page's critical path has resolved. For most clients, moving non-essential scripts to load after the DOMContentLoaded event is a meaningful INP improvement with no visible impact on the user experience. For websites with heavy JavaScript — particularly those built on frameworks with large client-side bundles — consider breaking up long tasks into smaller chunks using the browser's Scheduler API or simply splitting components so the main thread isn't locked for more than 50 milliseconds at a stretch. What platforms handle automatically One of the practical advantages of building on a platform optimized for performance is that many of these fixes are applied by default. Duda, for example, automatically serves WebP images, lazy loads below-the-fold content, minifies CSS, and uses efficient cache policies for static assets. As of May 2025, 82% of sites built on Duda pass all three Core Web Vitals metrics — the highest recorded pass rate among major website platforms. That baseline matters when you're managing dozens or hundreds of client sites. It means you're starting each project close to or at a passing score, rather than diagnosing and patching a broken foundation. How much do Core Web Vitals actually affect rankings? Honestly, they're a tiebreaker — not a primary signal. Google has been clear that content quality and relevance still dominate ranking decisions. A well-optimized site with thin, irrelevant content won't outrank a content-rich competitor just because its CLS is 0.05. What Core Web Vitals do affect is the user experience that supports those rankings. Pages with poor LCP scores have measurably higher bounce rates. Sites with high CLS lose users mid-session. Those behavioral signals — time on page, return visits, conversions — are things search engines can observe and incorporate. The practical argument for fixing Core Web Vitals isn't just "because Google said so." It's that faster, more stable pages convert better. Every second of LCP improvement can reduce bounce rates by 15–20% depending on the industry and device mix. For client sites that monetize through leads or eCommerce, that's a revenue argument, not just an SEO argument. A repeatable process for agencies Audit every new site before launch. Run PageSpeed Insights and record LCP, INP, and CLS scores for both mobile and desktop. Flag anything in the "needs improvement" or "poor" range before the client sees the live site. Check Search Console monthly for existing clients. The Core Web Vitals report surfaces issues as they appear in field data. Catching a regression early — before it compounds — is significantly easier than explaining a traffic drop after the fact. Document what you've improved. Clients rarely see Core Web Vitals scores on their own. 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