Conversion rate optimization, or CRO, is improving your website to increase the number of leads (or sales) you generate. This can be done by tweaking the content, user experience, CTAs, checkout process, and more.
To know if your CRO efforts paid off, you can track metrics and KPIs like conversion rate, the number of conversions, conversions per page, and overall sales with tools such as Google Analytics, or your
eCommerce platform stats.
How can you improve your eCommerce website conversion rate?
You can optimize your conversions with multiple actions such as improving content and CTAs, optimizing user experience, focusing on the right target audience, creating digital marketing strategies, optimizing the checkout process and more.
So, you’ve done the traffic acquisition part: Your SEO is on point, you’re ranking on search engines and getting a good number of visitors every single day.
Your ecommerce business is doing great then, right?
Only one problem, you need that traffic to convert now.
Here are a few tips that’ll help you convert your visitors into customers.
1. Revamp the product pages
Your target audience will end up on your product pages one way or another.
They are the most important pages to convince potential customers to buy your product and improve your bottom line.
So let’s optimize them for conversions!
To optimize your product pages and increase conversion rate, you should:
- Make sure your product descriptions are on point: explain why buying this product will help customers, its specs, qualities, and functionalities.
- Have high-quality product images and product videos: To really showcase the product and its qualities.
- Add product reviews: So customers can have more trust in the item and company.
- Make sure the CTA buttons are clear and above the fold: Why hide the one thing you want your visitors to click on?
- Increase the sense of urgency: by showcasing if items are low in stock, or if promotions are about to end.
- Add a wishlist: So people can come back and buy the items they like later if they are not ready yet.
- Add a chatbot: to help answer questions on the spot and improve the customer experience right on the spot.
- Improve mobile UX:
Ensure good user experience on mobile devices since most users now shop this way.
2. Optimize the checkout process
Online shoppers need to be confident that they aren’t entering their credit card or another payment method on a sketchy site when they’re on your checkout page.
Your checkout process needs to be reliable and offer multiple payment options to reduce the number of abandoned carts and improve the overall online shopping experience.
Overall, here are some key points to consider:
- Make the checkout process as short and easy as possible
- Offer multiple payment options (Apple pay, Paypal, Amazon, Google Pay, Stripe, etc.)
- Don’t showcase pop-ups or any other distractions at this stage
- Enable guest checkout
Make sure you use the right eCommerce platform, apps or plugins with all the necessary features (Duda) so that your checkout page has a good ecommerce conversion rate.
3. Showcase social proof
To help the purchasing decisions and build trust, it’s important to showcase some social proof.
To do so, you can add:
- Testimonials & Customer reviews: Having other people’s opinions on the item can really give potential customers more trust in the product.
- Star ratings on product: Highest-rated products will most likely have a better conversion rate.
- Logos, badges and certifications: If you won awards, badges, or certifications, it can help users see that your eCommerce business is approved by peers in the industry.
Implementing these changes will help your potential customer make the decision to buy your product, therefore increasing your conversion rate.
4. Boost site speed and page load time
One major conversion killer is a slow website. Users expect your website to load basically in real-time, or as fast as they click. A slow website can influence how your ecommerce business is perceived, how professional you look, how trustworthy your online store is.
Here are a few ways you can improve your website’s speed:
5. Run A/B tests
There are a few UX and design tweaks you can do to your online store to increase your average conversion rate. But you generally should test them out in A/B tests first, to see if they work out or not before implementing on all landing pages, product pages, or on your homepage.
Somes modifications you can do and test out:
- Change the call to action button’s color, copy or placement
- Change the page layout or colors
- Add or remove pop-ups, chatbots, or banners
- Change the checkout process
- Change images and/or videos
- Modify the product categories or navigation
Make sure to track the conversion rate on both the new design and the older one, and add heatmaps to see where users click, scroll, and where you get the highest bounce rate.
6. Add promotions
You implemented all the aforementioned solutions but your website still doesn’t convert as much as you’d like? Your shopping cart abandonment rate is still higher than your goals? Or maybe you want a little boost during a slower season?
Why not create a promotion!
You can easily create promotions with coupon codes, pop-ups, and banners to attract potential customers (via social media, email marketing campaigns, or other) but also to increase their chances of conversion.
You can implement promotions such as:
- BOGO (buy one, get one free)
- No shipping costs, or free shipping with X$ of sales
- A discount for the entire cart
- Extra discount for subscribing to a newsletter or creating an account
- Limited time offer on certain products