Why your agency should be selling website refreshes

January 13, 2025
0 minute read

Digital marketing agencies are constantly seeking new ways to provide more value to their clients, while simultaneously developing sustainable revenue streams. One often-overlooked opportunity lies in the websites these agencies have already sold.


To skip to the point, agencies should be selling design refreshes to their clients periodically. This is a service that benefits both the agency and their clients in profound ways. Let’s explore exactly why that is, and why design refreshes deserve a permanent place in your service catalog.


The evolution of consumer expectations


Today's digital landscape evolves at an unprecedented pace. What looked modern and engaging just two years ago might appear dated and uninspiring today. This rapid evolution isn't merely aesthetic – it reflects fundamental shifts in user behavior and expectations. Consider how mobile-first design has transformed from a nice-to-have feature to an absolute necessity, or how the rise of voice search has influenced navigation patterns and content organization.


New, AI-first internet browsers like The Browser Company’s “Dia” project, currently in development, hint at even greater transformations for web designs down the road.


The business case for regular refreshes


Website refreshes aren't just about keeping up with design trends – they're about maintaining competitive advantage. Research shows that
94% of first impressions are design-related, and 75% of users judge a company's credibility based on their website's design. When a website begins to show its age, it doesn't just look outdated – it actively erodes trust and diminishes conversion rates.


Think of website design like retail store maintenance. Just as brick-and-mortar stores regularly update their layouts, lighting, and displays to remain attractive and functional, websites need periodic rejuvenation to stay effective. This isn't about change for change's sake – it's about maintaining optimal performance in a dynamic digital marketplace.


The technical imperative


Beyond aesthetics, regular website refreshes provide crucial technical benefits. Each refresh presents an opportunity to:


  • Implement performance optimizations that improve loading speeds and user experience
  • Update security measures to protect against evolving cyber threats
  • Ensure compatibility with the latest browsers and devices
  • Incorporate new technologies that can enhance functionality and user engagement


These technical improvements directly impact key performance metrics like bounce rates, time on site, and conversion rates – metrics that directly affect your clients' bottom line.


Some platforms, like Duda, do handle infrastructure in a centralized way—meaning there’s no need to worry about security or performance optimizations. Those happen automatically. However, even platforms like that evolve. We continue to release new widgets, for instance, that could enhance the performance and/or appearance of your client’s sites.


Create a predictable revenue stream


From an agency perspective, website refreshes offer an excellent opportunity to create predictable, recurring revenue. Instead of relying solely on new client acquisition or project-based work, you can build a stable foundation of scheduled refreshes that provide consistent income throughout the year.


This approach also deepens client relationships. Regular refreshes require ongoing communication and strategy discussions, positioning your agency as a long-term partner rather than a one-time vendor. This enhanced relationship often leads to additional service opportunities and stronger client retention.


A compelling ROI for clients


When presenting website refreshes to clients, focus on the return on investment. A well-executed refresh can:


  • Increase conversion rates by aligning with current user expectations
  • Improve search engine rankings through better technical performance
  • Reduce bounce rates by providing a more engaging user experience
  • Strengthen brand perception through modern, professional design
  • Generate renewed interest from existing customers
  • Provide opportunities for improved functionality and features


By quantifying these benefits and tracking improvements after each refresh, you can build a compelling case for making website updates a regular part of your clients' digital strategy.


Some agencies may stick their nose up at the second point, that a design refresh can improve search performance. However, it’s worth taking a look back at how aggressive Google’s Core updates have been in recent years. In the rapidly transforming search landscape we currently operate within, sometimes the best thing you can do for your clients is to totally overhaul their site. After all, Google themselves claims to want the
freshest, highest quality content possible.


Structuring your service


Consider offering website refreshes as part of a tiered service model. This might include:


  • Annual comprehensive redesigns that address major structural and strategic changes
  • Quarterly updates focusing on specific sections or features
  • Monthly maintenance that includes minor design tweaks and content updates


This tiered approach allows clients to choose a level of service that matches their needs and budget while providing your agency with various entry points for the service.


If you’re already charging for maintenance, this will fit right into your pricing scheme. Consider an entirely different industry for a moment; gyms. Planet Fitness sells their product via a monthly subscription and an annual “maintenance fee.” Translating that to the web, that would be a monthly hosting fee and an occasional maintenance fee.


Implementation best practices


To successfully integrate website refreshes into your service offerings, consider these key practices:


Develop a systematic approach to evaluating websites and identifying improvement opportunities. This might include regular audits of user behavior, performance metrics, and competitive analysis.


Create a clear process for gathering client feedback and incorporating it into the refresh strategy. This ensures that updates align with business objectives and maintain brand consistency.


Build a portfolio of successful refreshes that demonstrate concrete improvements in key metrics. This evidence-based approach makes it easier to sell the service to new and existing clients.


Maintain detailed documentation of each refresh, including the rationale behind changes and their impact on business outcomes. This creates a valuable resource for future updates and helps justify the ongoing investment.


Extreme (Website) Makeover: Transform Your Duda Site Design Live

Watch the webinar


Looking forward


As digital technology continues to evolve, the importance of regular website updates will only increase. New technologies like artificial intelligence, augmented reality, and advanced personalization are already changing how users interact with websites. Regular refreshes ensure your clients stay ahead of these trends and maintain their competitive edge.


The key to success lies in positioning website refreshes not as an optional expense but as a crucial investment in digital presence and business growth. By demonstrating the clear connection between regular updates and business performance, you can make website refreshes an integral part of your agency's service offering and your clients' digital strategy.


Remember, in the digital world, standing still means falling behind. By offering regular website refreshes, you're not just selling a service – you're providing your clients with a pathway to sustained digital success while building a more stable and profitable agency business model.


Headshot of Shawn Davis

Content Writer, Duda

Denver-based writer with a passion for creating engaging, informative content. Loves running, cycling, coffee, and the New York Times' minigames.


Did you find this article interesting?


Thanks for the feedback!
By Shawn Davis April 1, 2026
Core Web Vitals aren't new, Google introduced them in 2020 and made them a ranking factor in 2021. But the questions keep coming, because the metrics keep changing and the stakes keep rising. Reddit's SEO communities were still debating their impact as recently as January 2026, and for good reason: most agencies still don't have a clear, repeatable way to measure, diagnose, and fix them for clients. This guide cuts through the noise. Here's what Core Web Vitals actually measure, what good scores look like today, and how to improve them—without needing a dedicated performance engineer on every project. What Core Web Vitals measure Google evaluates three user experience signals to determine whether a page feels fast, stable, and responsive: Largest Contentful Paint (LCP) measures how long it takes for the biggest visible element on a page — usually a hero image or headline — to load. Google considers anything under 2.5 seconds good. Above 4 seconds is poor. Interaction to Next Paint (INP) replaced First Input Delay (FID) in March 2024. Where FID measures the delay before a user's first click is registered, INP tracks the full responsiveness of every interaction across the page session. A good INP score is under 200 milliseconds. Cumulative Layout Shift (CLS) measures visual stability — how much page elements unexpectedly move while content loads. A score below 0.1 is good. Higher scores signal that images, ads, or embeds are pushing content around after load, which frustrates users and tanks conversions. These three metrics are a subset of Google's broader Page Experience signals, which also include HTTPS, safe browsing, and mobile usability. Core Web Vitals are the ones you can most directly control and improve. Why your clients' scores may still be poor Core Web Vitals scores vary dramatically by platform, hosting, and how a site was built. Some of the most common culprits agencies encounter: Heavy above-the-fold content . A homepage with an autoplay video, a full-width image slider, and a chat widget loading simultaneously will fail LCP every time. The browser has to resolve all of those resources before it can paint the largest element. Unstable image dimensions . When an image loads without defined width and height attributes, the browser doesn't reserve space for it. It renders the surrounding text, then jumps it down when the image appears. That jump is CLS. Third-party scripts blocking the main thread . Analytics pixels, ad tags, and live chat tools run on the browser's main thread. When they stack up, every click and tap has to wait in line — driving INP scores up. A single slow third-party script can push an otherwise clean site into "needs improvement" territory. Too many web fonts . Each font family and weight is a separate network request. A page loading four font files before rendering any text will fail LCP, especially on mobile connections. Unoptimized images . JPEGs and PNGs served at full resolution, without compression or modern formats like WebP or AVIF, add unnecessary weight to every page load. How to measure them accurately There are two types of Core Web Vitals data you should be looking at for every client: Lab data comes from tools like Google PageSpeed Insights, Lighthouse, and WebPageTest. It simulates page loads in controlled conditions. Lab data is useful for diagnosing specific issues and testing fixes before you deploy them. Field data (also called Real User Monitoring, or RUM) comes from actual users visiting the site. Google collects this through the Chrome User Experience Report (CrUX) and surfaces it in Search Console and PageSpeed Insights. Field data is what Google actually uses as a ranking signal — and it often looks worse than lab data because it reflects real-world device and connection variability. If your client's site has enough traffic, you'll see field data in Search Console under Core Web Vitals. This is your baseline. Lab data helps you understand why the scores are what they are. For clients with low traffic who don't have enough field data to appear in CrUX, you'll be working primarily with lab scores. Set that expectation early so clients understand that improvements may not immediately show up in Search Console. Practical fixes that move the needle Fix LCP: get the hero image loading first The single most effective LCP improvement is adding fetchpriority="high" to the hero image tag. This tells the browser to prioritize that resource over everything else. If you're using a background CSS image for the hero, switch it to anelement — background images aren't discoverable by the browser's preload scanner. Also check whether your hosting serves images through a CDN with caching. Edge delivery dramatically reduces the time-to-first-byte, which feeds directly into LCP. Fix CLS: define dimensions for every media element Every image, video, and ad slot on the page needs explicit width and height attributes in the HTML. If you're using responsive CSS, you can still define the aspect ratio with aspect-ratio in CSS while leaving the actual size fluid. The key is giving the browser enough information to reserve space before the asset loads. Avoid inserting content above existing content after page load. This is common with cookie banners, sticky headers that change height, and dynamically loaded ad units. If you need to show these, anchor them to fixed positions so they don't push content around. Fix INP: reduce what's competing for the main thread Audit third-party scripts and defer or remove anything that isn't essential. Tools like WebPageTest's waterfall view or Chrome DevTools Performance panel show you exactly which scripts are blocking the main thread and for how long. Load chat widgets, analytics, and ad tags asynchronously and after the page's critical path has resolved. For most clients, moving non-essential scripts to load after the DOMContentLoaded event is a meaningful INP improvement with no visible impact on the user experience. For websites with heavy JavaScript — particularly those built on frameworks with large client-side bundles — consider breaking up long tasks into smaller chunks using the browser's Scheduler API or simply splitting components so the main thread isn't locked for more than 50 milliseconds at a stretch. What platforms handle automatically One of the practical advantages of building on a platform optimized for performance is that many of these fixes are applied by default. Duda, for example, automatically serves WebP images, lazy loads below-the-fold content, minifies CSS, and uses efficient cache policies for static assets. As of May 2025, 82% of sites built on Duda pass all three Core Web Vitals metrics — the highest recorded pass rate among major website platforms. That baseline matters when you're managing dozens or hundreds of client sites. It means you're starting each project close to or at a passing score, rather than diagnosing and patching a broken foundation. How much do Core Web Vitals actually affect rankings? Honestly, they're a tiebreaker — not a primary signal. Google has been clear that content quality and relevance still dominate ranking decisions. A well-optimized site with thin, irrelevant content won't outrank a content-rich competitor just because its CLS is 0.05. What Core Web Vitals do affect is the user experience that supports those rankings. Pages with poor LCP scores have measurably higher bounce rates. Sites with high CLS lose users mid-session. Those behavioral signals — time on page, return visits, conversions — are things search engines can observe and incorporate. The practical argument for fixing Core Web Vitals isn't just "because Google said so." It's that faster, more stable pages convert better. Every second of LCP improvement can reduce bounce rates by 15–20% depending on the industry and device mix. For client sites that monetize through leads or eCommerce, that's a revenue argument, not just an SEO argument. A repeatable process for agencies Audit every new site before launch. Run PageSpeed Insights and record LCP, INP, and CLS scores for both mobile and desktop. Flag anything in the "needs improvement" or "poor" range before the client sees the live site. Check Search Console monthly for existing clients. The Core Web Vitals report surfaces issues as they appear in field data. Catching a regression early — before it compounds — is significantly easier than explaining a traffic drop after the fact. Document what you've improved. Clients rarely see Core Web Vitals scores on their own. A monthly one-page performance summary showing before/after scores builds credibility and makes your technical work visible. Prioritize mobile. Google uses mobile-first indexing, and field data shows that mobile CWV scores are almost always worse than desktop. If you only have time to optimize one version, do mobile first. Core Web Vitals aren't a one-time fix. Platforms change, new scripts get added, campaigns bring in new widgets. Build the audit into your workflow and treat it like any other ongoing deliverable, and you'll stay ahead of the issues before they affect your clients' rankings. Duda's platform is built with Core Web Vitals performance in mind. Explore how it handles image optimization, script management, and site speed automatically — so your team spends less time debugging and more time building.
By Ilana Brudo March 31, 2026
Vertical SaaS must transition from tools to an AI-powered Vertical Operating System (vOS). Learn to leverage context, end tech sprawl, and maximize retention.
By Shawn Davis March 27, 2026
Automate client management, instant site generation, and data synchronization with an API-driven website builder to create a scalable growth engine for your SaaS platform.
Show More

Latest posts