8 things to consider when choosing a technology partner

May 13, 2024
0 minute read

When choosing a technology partner, the stakes are high. The right partner can elevate your business, enhance your offerings, and bolster your brand.

But the wrong partner can lead to a host of problems and risks for your business–from clunky integrations and frustrating user experiences to lack of ownership and control over your customer relationships. This is especially true when you're looking for a partner to offer websites to your clients or customers.

Here are 8 things to look for when selecting a technology partner (and how to avoid the most common pitfalls that cause tech partnerships to go south). 

1.  You retain ownership and control over your customer relationships


Almost unilaterally, the decision to white label or co-brand a website builder boils down to ownership and control.

Will I continue to own my customer relationships and customer experience? If not, how much control or influence do I have? 

The same goes for other areas of a partner's business including its financials, marketing and promotion, and the product roadmap: What do I own or control? What can I influence?

The answers to these questions can make a huge difference to your business. Maintaining control and ownership of your customer experience and relationships can help you build and protect your brand, stay in control of your financial outcomes, drive your strategic goals, manage risk, and more.

The advantages of white labeling 

At Duda, our approach has always been partner-first. That's by design! With Duda, you get a completely white labeled solution where you always own and control your entire customer experience and relationships from end to end. 

  • You own your customer experience: After buying a website, your customer moves into a fully customized experience that puts your brand in the spotlight from end to end. You decide everything about their experience, and they never know it’s Duda under the hood. 
  • You own your commercials: You own every aspect of your go-to-market, pricing strategy, and your margins. You don’t have to worry about competing with your partner’s retail pricing. 
  • You own your marketing & promotion: Inside the website editor and customer dashboard, you decide what messaging and promotions are served to your customers.
  • You have influence over the product roadmap: In a great tech partnership, you have control of which features your clients or customers have access to, and you have influence over the product roadmap. 

This is a very different approach than what you’ll find with other website builders that take a co-branded approach.


The drawbacks of co-branding 

When you co-brand, you are giving up control and influence over key aspects in many different areas of your business: 

  • Your customer experience: After buying a website, your customer moves into the website builder’s own editor and dashboard, co-branded with your business’s logo and color scheme. Beyond superficial branding elements, however, you have almost zero control of what your customer will experience in this environment. 
  • Commercials: Many co-branded website builders structure their pricing in a revenue share model. The website builder also sets the retail price. When you as a co-branded partner are selling a standalone product, you have no influence over retail pricing, meaning you also have no control of your margins (beyond the cost of sales). Plus, you lose control over pricing and discounts being offered by the website builder. For example, if the website builder decides to run a 50% discount, this could conflict with your pricing strategy and revenue expectations. 
  • Marketing & promotion: Inside the website editor and customer dashboard all messaging and upsell motions are controlled by the website builder. As a co-branded partner, you can't determine and control when a customer is presented with an upsell and/or an add-on message.
  • Product roadmap: Unlike Duda, most other website builders aren’t strictly focused on web professionals. They are also going to market direct-to-SMB and/or direct-to-individual. As a result, their product roadmap is locked down to outside influence (as you'd expect). This is a product of their business model, but it has real implications for their partners. 

2. They take a partner-first approach 


OK, so let’s dig in a bit more into what we mean by partner-first.

Partner-first means that your technology partner prioritizes your brand over their own. And a truly partner-first tech partner will never compete for your customers by putting their brand, logo, and marketing materials in front of your customers at every turn. 

With a white label website builder like Duda, every aspect of the platform is fully under your organization’s brand–from the client login screen and editing dashboard to client support portal and email communications.
 

The end user has no knowledge of what’s powering their website under-the-hood, and you never have to worry about losing business to your website building partner. 

From your customer’s perspective, they’re maintaining their website in your proprietary site builder. This helps reduce the risk of client churn, while putting your brand 100% in the spotlight. 

Now let’s compare this to a co-branded solution. 

Here’s how it goes: you’ve just offered your customer a shiny new website, you give them editing access, and just like that your customer’s inbox is flooded with the website builder’s promotional emails. 

What’s stopping your customers from going direct with the website builder itself? 

That’s not just a nagging voice in your head: it’s a legitimate concern. And it's why many agencies and SaaS platforms opt for a fully white label website builder over a co-branded solution. 


3. They are established industry leaders


To get the best results, it’s important to partner with a company that is a leader in its field. Industry leaders are often more reliable, and their products are trusted and well-tested. 

But don’t hyper-fixate on the biggest logos.

Lesser-known players might be lesser known for exactly the reasons mentioned in the previous section: they prioritize their partners’ brands over their own.

If you’re not sure where to start in your research, consider using tech marketplace tools like G2 to understand the players in the space, read user reviews, and find hidden gems. 

For example, you may not have heard of Duda before (not a huge surprise, considering that so much of what we do is behind the scenes!). 

But if you take a look at the latest G2 grid for website builders, you’ll find that we’re rated #1 in customer satisfaction, and we’re the highest-rated website builder overall with a score of 98/100.  


4. They enable complete customization of the technology platform


Customization is another extremely important factor to consider in any tech partnership. Rather than forcing your business into rigid workflows and settings, customization flexibility lets you tailor the product to serve your market effectively. You know your customers best, so a flexible platform will give you full control to design your own user experience. 

Curious why Duda has such high customer satisfaction? 

One of the most important reasons is that we put your needs first by creating a platform that can be fully customized to meet your business needs and the needs of your customers. We work closely with you to define your goals, customize the platform to match your specific needs, and create exactly the customer experience you are envisioning. 

You can also create your own product packaging, including choosing specific features and controls to match your customer base and go-to-market strategy.
 

5. The platform can be seamlessly integrated with your existing tools and offerings


For a partnership to be truly effective, it's essential that the technology integrates flawlessly with your existing offerings. This seamless integration ensures that the new technology enhances your current solution, fostering a positive user experience that not only attracts new business but also drives adoption and customer retention.

Just take a look at one of our recent success stories, CCC Intelligent Solutions. 

“Integration was key,” said Ripul Jain, Director of Product at CCC, “The other website builders we talked to had all the parts, but the integration wasn’t there.”

With the Duda platform fully integrated into CCC’s technology, their customers can easily launch robust websites in as little as 10 minutes. Customers simply choose from a variety of pre-built, industry-specific templates that are dynamically populated using information from their existing CCC profile.

These websites have all the essential features built-in, including CCC’s tools for appointment scheduling, virtual estimates, and more. Plus, the end user experience is completely seamless. The customer feels like they’ve never left the CCC platform. Read CCC’s story.

In another example, HR recruiting platform Shazamme used Duda’s white label website builder to deliver a seamless product with such an incredible customer experience that the company sees a 90% conversion rate from demo to paying customer.



“Integration was key [to the decision to partner with Duda]. The other website builders we talked to had the parts, but the integration wasn't there.”
Ripul Jain Director of Product, CCC


6. They have a deep understanding of both your and your customers’ needs 


Deep market knowledge is a critical component of a successful technology partnership. Choosing a partner with in-depth understanding of both your needs as a partner, and your end users’ needs, can significantly impact the effectiveness of the solutions provided. 

This level of expertise ensures that the technological solutions are not only relevant but also proactive in addressing future industry developments, giving your business a competitive edge and helping you to anticipate market shifts before they happen.

Since its inception, Duda has been singularly focused on professional website builders serving SMBs. This focus has allowed us to refine and perfect tools that empower you to create cutting-edge websites that exceed your customers’ expectations - all at scale. 

This deep commitment and longstanding specialization allows Duda to stay ahead of the curve, continuously integrating the latest trends and innovations in web design and functionality. Our proactive approach ensures that our partners always have access to the most advanced and effective tools and expertise available, helping them to deliver exceptional results to their SMB clients.


7. They provide both strategic and technical support


Look for a partner that offers comprehensive support both strategically and technically. This means they should not only be able to provide expert guidance on technical setup and ongoing optimization, but also provide strategic insights on how to effectively use their technology to grow your business. 

At Duda, our dedicated account management team does just that, acting as a trusted advisor at every stage of the process–from strategy and technical setup to ongoing optimization. 

In addition, Duda’s customer service team is a 3-time Stevie Award Winner. Most recently, the team was recognized as a Silver winner in the categories of customer service automation and innovation, highlighting our commitment to pushing the envelope to deliver best-in-class customer experiences. 



“Duda is groundbreaking for us. With Duda, we are able to grow together to build an even better solution. It’s a lot more than just a technical partnership.”
Ricarda Kies CEO, LODGEA


8. They offer you a seat at the table, including collaboration on roadmap definition 


Finally, a strong partner will collaborate with you in defining the product roadmap, taking into account your feedback and future needs. This collaborative approach ensures that the product evolves in a way that benefits both parties and meets the changing demands of your customers.

That’s one of the most unique aspects of working with Duda – we’re not just providing a solution. We’re working in lockstep with our partners to build better and better products. 

We think that’s pretty exciting, and so do our partners!

Just ask Ricarda Kies, CEO and Co-Founder of LODGEA, a leading direct booking and website building platform for travel and hospitality. 

“Duda is groundbreaking for us,” said Kies, “With Duda, we are able to grow together to build an even better solution. It’s a lot more than just a technical partnership.” Read LODGEA’s story

Get in touch to learn more about partnering with Duda. 


Headshot of Oded Ouaknine

Chief Revenue Officer, Duda

Oded stands at the forefront of Duda's commercial initiatives. He not only passionately advocates for customer needs, but with 20+ years of esteemed leadership in global commercial and technical realms, is dedicated to curating exceptional experiences for Duda's customers.


Did you find this article interesting?


Thanks for the feedback!
By Shawn Davis April 16, 2026
Website builder analysed 69M AI crawler visits across over 850,000 websites in February 2026 to determine key trends and characteristics that increase local AEO
By Shawn Davis April 1, 2026
Core Web Vitals aren't new, Google introduced them in 2020 and made them a ranking factor in 2021. But the questions keep coming, because the metrics keep changing and the stakes keep rising. Reddit's SEO communities were still debating their impact as recently as January 2026, and for good reason: most agencies still don't have a clear, repeatable way to measure, diagnose, and fix them for clients. This guide cuts through the noise. Here's what Core Web Vitals actually measure, what good scores look like today, and how to improve them—without needing a dedicated performance engineer on every project. What Core Web Vitals measure Google evaluates three user experience signals to determine whether a page feels fast, stable, and responsive: Largest Contentful Paint (LCP) measures how long it takes for the biggest visible element on a page — usually a hero image or headline — to load. Google considers anything under 2.5 seconds good. Above 4 seconds is poor. Interaction to Next Paint (INP) replaced First Input Delay (FID) in March 2024. Where FID measures the delay before a user's first click is registered, INP tracks the full responsiveness of every interaction across the page session. A good INP score is under 200 milliseconds. Cumulative Layout Shift (CLS) measures visual stability — how much page elements unexpectedly move while content loads. A score below 0.1 is good. Higher scores signal that images, ads, or embeds are pushing content around after load, which frustrates users and tanks conversions. These three metrics are a subset of Google's broader Page Experience signals, which also include HTTPS, safe browsing, and mobile usability. Core Web Vitals are the ones you can most directly control and improve. Why your clients' scores may still be poor Core Web Vitals scores vary dramatically by platform, hosting, and how a site was built. Some of the most common culprits agencies encounter: Heavy above-the-fold content . A homepage with an autoplay video, a full-width image slider, and a chat widget loading simultaneously will fail LCP every time. The browser has to resolve all of those resources before it can paint the largest element. Unstable image dimensions . When an image loads without defined width and height attributes, the browser doesn't reserve space for it. It renders the surrounding text, then jumps it down when the image appears. That jump is CLS. Third-party scripts blocking the main thread . Analytics pixels, ad tags, and live chat tools run on the browser's main thread. When they stack up, every click and tap has to wait in line — driving INP scores up. A single slow third-party script can push an otherwise clean site into "needs improvement" territory. Too many web fonts . Each font family and weight is a separate network request. A page loading four font files before rendering any text will fail LCP, especially on mobile connections. Unoptimized images . JPEGs and PNGs served at full resolution, without compression or modern formats like WebP or AVIF, add unnecessary weight to every page load. How to measure them accurately There are two types of Core Web Vitals data you should be looking at for every client: Lab data comes from tools like Google PageSpeed Insights, Lighthouse, and WebPageTest. It simulates page loads in controlled conditions. Lab data is useful for diagnosing specific issues and testing fixes before you deploy them. Field data (also called Real User Monitoring, or RUM) comes from actual users visiting the site. Google collects this through the Chrome User Experience Report (CrUX) and surfaces it in Search Console and PageSpeed Insights. Field data is what Google actually uses as a ranking signal — and it often looks worse than lab data because it reflects real-world device and connection variability. If your client's site has enough traffic, you'll see field data in Search Console under Core Web Vitals. This is your baseline. Lab data helps you understand why the scores are what they are. For clients with low traffic who don't have enough field data to appear in CrUX, you'll be working primarily with lab scores. Set that expectation early so clients understand that improvements may not immediately show up in Search Console. Practical fixes that move the needle Fix LCP: get the hero image loading first The single most effective LCP improvement is adding fetchpriority="high" to the hero image tag. This tells the browser to prioritize that resource over everything else. If you're using a background CSS image for the hero, switch it to anelement — background images aren't discoverable by the browser's preload scanner. Also check whether your hosting serves images through a CDN with caching. Edge delivery dramatically reduces the time-to-first-byte, which feeds directly into LCP. Fix CLS: define dimensions for every media element Every image, video, and ad slot on the page needs explicit width and height attributes in the HTML. If you're using responsive CSS, you can still define the aspect ratio with aspect-ratio in CSS while leaving the actual size fluid. The key is giving the browser enough information to reserve space before the asset loads. Avoid inserting content above existing content after page load. This is common with cookie banners, sticky headers that change height, and dynamically loaded ad units. If you need to show these, anchor them to fixed positions so they don't push content around. Fix INP: reduce what's competing for the main thread Audit third-party scripts and defer or remove anything that isn't essential. Tools like WebPageTest's waterfall view or Chrome DevTools Performance panel show you exactly which scripts are blocking the main thread and for how long. Load chat widgets, analytics, and ad tags asynchronously and after the page's critical path has resolved. For most clients, moving non-essential scripts to load after the DOMContentLoaded event is a meaningful INP improvement with no visible impact on the user experience. For websites with heavy JavaScript — particularly those built on frameworks with large client-side bundles — consider breaking up long tasks into smaller chunks using the browser's Scheduler API or simply splitting components so the main thread isn't locked for more than 50 milliseconds at a stretch. What platforms handle automatically One of the practical advantages of building on a platform optimized for performance is that many of these fixes are applied by default. Duda, for example, automatically serves WebP images, lazy loads below-the-fold content, minifies CSS, and uses efficient cache policies for static assets. As of May 2025, 82% of sites built on Duda pass all three Core Web Vitals metrics — the highest recorded pass rate among major website platforms. That baseline matters when you're managing dozens or hundreds of client sites. It means you're starting each project close to or at a passing score, rather than diagnosing and patching a broken foundation. How much do Core Web Vitals actually affect rankings? Honestly, they're a tiebreaker — not a primary signal. Google has been clear that content quality and relevance still dominate ranking decisions. A well-optimized site with thin, irrelevant content won't outrank a content-rich competitor just because its CLS is 0.05. What Core Web Vitals do affect is the user experience that supports those rankings. Pages with poor LCP scores have measurably higher bounce rates. Sites with high CLS lose users mid-session. Those behavioral signals — time on page, return visits, conversions — are things search engines can observe and incorporate. The practical argument for fixing Core Web Vitals isn't just "because Google said so." It's that faster, more stable pages convert better. Every second of LCP improvement can reduce bounce rates by 15–20% depending on the industry and device mix. For client sites that monetize through leads or eCommerce, that's a revenue argument, not just an SEO argument. A repeatable process for agencies Audit every new site before launch. Run PageSpeed Insights and record LCP, INP, and CLS scores for both mobile and desktop. Flag anything in the "needs improvement" or "poor" range before the client sees the live site. Check Search Console monthly for existing clients. The Core Web Vitals report surfaces issues as they appear in field data. Catching a regression early — before it compounds — is significantly easier than explaining a traffic drop after the fact. Document what you've improved. Clients rarely see Core Web Vitals scores on their own. A monthly one-page performance summary showing before/after scores builds credibility and makes your technical work visible. Prioritize mobile. Google uses mobile-first indexing, and field data shows that mobile CWV scores are almost always worse than desktop. If you only have time to optimize one version, do mobile first. Core Web Vitals aren't a one-time fix. Platforms change, new scripts get added, campaigns bring in new widgets. Build the audit into your workflow and treat it like any other ongoing deliverable, and you'll stay ahead of the issues before they affect your clients' rankings. Duda's platform is built with Core Web Vitals performance in mind. Explore how it handles image optimization, script management, and site speed automatically — so your team spends less time debugging and more time building.
By Ilana Brudo March 31, 2026
Vertical SaaS must transition from tools to an AI-powered Vertical Operating System (vOS). Learn to leverage context, end tech sprawl, and maximize retention.
Show More

Latest posts